Return And Exchange

Before you return a Jewelit product, please note that all our items are handcrafted by skilled artisans, making each piece unique. This means there might be slight variations in the stones and designs. Rest assured, every product undergoes strict quality control before we ship it to you.

 

Online orders Returns & Exchanges will ONLY be accepted if your order is damaged in transit when shipped by us or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

 

For any exchange or returns other than the transit damage, the shipping/courier and logistic charges for all order - domestic/international will be borne by the customer for both return and exchange.

 

STEPS FOR EXCHANGE:

Please inform us within 3 days of receipt of the order. You can email  info@thejewelit.com or Whatsapp/Call on +91 8004657057

 

Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Jewelit QC team to decide whether the product is approved for return.

Once we have received the product image and our Quality Control team has authorized the return we will inform you of the most mutually convenient return method.

We are not responsible for lost or damaged packages. We are not liable for any returns we were notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

Packages lost in transit if shipped by us.

In case Jewelit is unable to provide you with a replacement.

If the above exists then you may return the order exactly as you received it, with original packaging. It should be unworn and the barcode attached to the product should be intact.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After failed delivery attempts by our courier agencies

The package was refused by the recipient.

Sizing issues. Please review our size guides carefully or contact us on DM or WhatsApp for any query for sizing before making your purchase.

Products returned in a used or damaged condition.

Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.

If the jewellery is not faulty or damaged.

 

Exchange once for an order, cannot be exchanged again unless transit damage (only if approved by the team)

 

Cancellation:

The order placed on the website or via any channels can be changed within 3 days before it is shipped (whichever happens first). The order cannot be canceled post-shipping.